Organization & Management. IBB Banking Diploma Examination.

Discuss the Fundamental Steps of Customer Service Process in Brief

Customer service is an important process that is a part of global business operations.  It involves the following steps:

  • Receive customer complaints/issues through CRM,
  • Acknowledge the customer’s concern,
  • Login details of the issue in the CRM system,
  • Resolve the issue,
  • Communicate the status to the customer. 97th BPE 3(C)

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