Md Monirul Islam
Customer service is an important process that is a part of global business operations. It involves the following steps: Receive customer complaints/issues through CRM, Acknowledge the customer’s concern, Login details of the issue in the CRM system, Resolve the issue,…
Md Monirul Islam
Business Process Management Business process management is defined as a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Business Process Improvement Business Process Improvement is defined as…
Md Monirul Islam
What is Business Process? A business process is a collection of business tasks and activities. When the process is performed in a structured way, it produces an outcome that contributes to the business goals. A business process includes at least…
Md Monirul Islam
External Environment Factors outside of an organization made up the external environment. The bank/ organization has no control over the external environment. Banks need to change or update their policy or activities to cope with changes in the external environment….
Md Monirul Islam
Internal Environment The Internal Environment of a bank/business consists of all the factors that are directly involved with the organization. These factors have a direct impact on the business/bank’s routine activities. A business/ bank can control the factors of its…
Md Monirul Islam
What is Organizational Environment The term “Organizational Environment” refers to the internal and external factors with which the organization functions. Organizational activities are largely influenced by the environment. In an organization, management has to consider its internal and external environment…