A.1 Environment
| “Organizational Environment is always dynamic & ever changing.”-Explain 5th BPE 2(a) | Read |
| What are the key elements of internal environment of a bank? 96th BPE 3(b), 5th BPE 2(b), 98th BPE 1(a) | Read |
| What are the elements of general external environment of a financial institution? 97th BPE 1(a) | Read |
| What is the difference between micro environment and macro environment of an organization? 97th BPE 1(b) | Read |
| Distinguish between internal and external environments of an organization. 98th BPE 4(b), 6th BPE 9(i) | Read |
| Explain the components of internal and external environment of a bank. How do they influence organizational performance? | Read |
| Briefly discuss different elements of task environment of an organization. Which of those are commonly found in financial service sector? | Read |
| Discuss how the image of an organization affects behaviors of its customers | Read |
| A new bank has experienced high employee turnover within customer services department. Analyze the potential internal and external factors contributing to this issue | Read |
A.2 Formal and Informal Organizations
| Discuss the Differences Between a Formal and an Informal Organization | Read |
| Illustrate the concept of formal organization. State 04 (four) elements of informal organization | Read |
| What are the advantages and disadvantages of formal and informal organization? | Read |
| Define and illustrate the concept of informal organization within a banking institution | Read |
| How Can Managers Use the Power of Informal Groups for Organizational Benefits? | Read |
A.3 Developing a Sound Organizational Climate
| Define organizational climate. How can a bank create a positive organizational climate to improve satisfaction and performance of its employees? | Read |
A.4 Organizational Structure & Design
| What are the key elements of organizational structure? How do they influence the behavior and effectiveness of employees? | Read |
| Discuss the differences between centralization and decentralization in the context of organizational structure. | Read |
| Discuss the different types of organizational structures, with suitable examples. | Read |
| What are the advantages and disadvantages of organizational structure? | Read |
| Discuss the principles of organizational structure in brief | Read |
| Discuss the impact of technological advancements on an organization’s structure and design. | Read |
| What are the advantages and disadvantages of a matrix organizational structure? | Read |
| How can an organization choose the most appropriate organizational structure for itself? | Read |
| Discuss the fundamental elements of a sound organizational structure. Explain the advantages and disadvantages of at least two common organizational structures. | Read |
| Mr. Sadiq is the Managing Director (MD) of ABC Bank PLC. Three Deputy Managing Directors (DMDs) report directly to Mr. Sadiq. DMD-1, DMD-2 and DMD-3 oversee corporate banking, consumer banking, and Internal Control and Compliance (ICC) division of the bank respectively. The corporate banking division has 6 managers, consumer banking division has 8 managers, and ICC division has 5 managers. Determine the span of control of the MD and each of the three DMDs. Who has the highest span of control among them? | Read |
A.5 Quality of Work Life
| What is Quality of Work Life (QWL)? Discuss the key strategies for improving QWL in an organization, and their importance for employee satisfaction and productivity. | Read |
| What are its dimensions for employees and organizations? | |
| Identify the key issues regarding the Quality of Work Life in a financial institution | Read |