What kinds of communication take place in different departments of your organization?
Communication is the lifeblood of any organisation. Without communication, an organisation can’t perform. Like other organisations, my organisation uses several forms of communication.
Here are the different types of communication that take place in the different departments of my organisation.
(1) Verbal Communication
Verbal communication means conveying a message by speaking or writing it to the recipients. Types of verbal communication:
(a) Listening (b) Speaking (c) Writing (d) Reading
(2) Non-Verbal Communication
Non-verbal communication doesn’t include spoken or written forms. Types of non-verbal communication used in our organisation are:
(a) Facial Expression (b) Gestures (c) Vocal Tone (d) Posture (e) Personal Space (f) Eye Contact (g) Appearance, etc.
(3) Visual Communication
Visual Communication Includes:
(a) Graphs & Charts (b) Process Diagrams (c) Signs (d) Infographics, etc.
(4) Upward Communication
Upward communication is the method through which lower-level employees of a firm can speak with senior management directly to offer comments, complaints, or recommendations regarding the regular business operations of the organization.
(5) Downward Communication
The flow of information or messages from the top level of the organizational hierarchy to the bottom of the organizational hierarchy is known as downward communication.
(6) Horizontal Communication
Horizontal communication means communicating with individuals at the same level of a company.
(7) Internal Communication
Internal Business communication is all communication that occurs within the business organization among employees, managers, and other insiders. This includes sales meetings, interdepartmental coordination, performance reports, etc.
(8) External Communication
External Business Communication refers to communicating with entities outside a business organization. The outsiders are clients, customers, suppliers, distributors, auditors, regulatory agencies, government entities, law enforcement entities, other business organizations, competitors, etc.
(9) Formal Communication
Formal communication is the official flow of information within an organization through approved channels and established business rules. It follows the organization’s hierarchy and is used to communicate important business matters with managers, employees, and other stakeholders.
Example of Formal Communication:
- Meetings, Reports, Memos (Memorandums), Business Letters, and Emails, etc.
(10) Informal Communication (Grapevine Communication)
Informal communication, also called grapevine communication, is the unofficial exchange of information within an organization. It does not follow any formal communication channel or organizational hierarchy.
Examples of Informal Communication:
- Casual conversations between employees
- Discussions during lunch or tea breaks
- Phone calls or instant messages among colleagues
- Sharing workplace news through personal contacts
