Md Monirul Islam
What is a Claim Letter? A claim letter, also known as a complaint letter, is a formal written message sent to a person or organization to report an error, defect, or problem. It is used to request correction, replacement, refund,…
Md Monirul Islam
Sales messages are designed to influence customers to buy a product or service. A successful sales message does not happen randomly. It requires careful planning and structured writing. The process has two main stages: planning and writing. Part A: Planning…
Md Monirul Islam
Persuasive communication is effective only when it is balanced, ethical, and audience-focused. Many messages fail because the sender focuses too much on pushing their own view instead of understanding the audience. There are five common mistakes in persuasive communication. Selling…
Md Monirul Islam
Persuasion means convincing the reader to take a desired action or change behavior. A persuasive message is not about pressure or manipulation. It is about presenting clear benefits, building trust, and guiding the reader toward a decision in a logical…
Md Monirul Islam
A refused request is a message in which the writer has to say “no” to a request. Even in refusal, the message must remain polite, respectful, and professional. A proper reason must always be given so that the refusal is…
Md Monirul Islam
Bad news messages require an indirect communication approach. This approach is used to reduce negative impact and maintain good relationships. The explanation is presented before the bad news so that the reader can understand the decision logically. The plan has…