| Briefly discuss the steps in effective listening | Answer |
| How will you resolve conflict in a group? Describe briefly. What are the characteristics of group discussions? | Answe |
| Write the rules of conducting meetings. As a convenor, what steps will you consider to make it successful? | Answer |
| Prepare a meeting agenda and draft meeting minutes for an emergency banking meeting | Answer |
| Write the steps in conducting interviews | Answer |
| What is public speaking? Write down the steps in effective public speaking | Answer |
| Define networking etiquette and discuss its importance in professional life | Answer |
| Case Study | Answer |
